This Unit is designed to allow candidates to explain and distinguish between different Quality approaches. The Unit also provides candidates with opportunities to examine different quality control techniques and analyse quality costs. The Unit has been written with a view to providing candidates with an overview of Quality as applied in the context of the candidate’s working environment.

On completion of the Unit candidates should be able to:

1 Explain the fundamental principles of Quality Assurance and Quality Control
2 Explain the stages to be met in the process of achieving ISO 9001.
3 Select and apply quality improvement tools and techniques